Terms & Conditions

Making A Purchase: 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order. These details are secured on our site using a 2048bit SSL encryption system.

Where a product is depicted with the equipment fitted inside, this is for illustration purposes only and will be supplied without the equipment.

We accept both paypal payments & most credit/debit cards Via Sagepay (paypal will also accept your credit/debit card if you dont have an active pay pal account).  If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

 You may send your credit card information via phone, fax, post

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an offical vat invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security
When the order is placed you will be forwarded to either the secure Paypal site or the secure SagePay site where the payment will be processed .

Shipping And Handling
Goods will despatched using a next day Courier (UK) for other countries please check our shipping table for prices http://www.swanflight.com/shipping/. This shows our standard shipping charges. However when purchasing  larger items, an additional shipping charge may be incurred. If this is the case we will contact you before we process the order for the additional payment. When we are shipping larger items or quantity orders an overseas pallet service can be provided. Please email our sales team  info@swanflight.com for a quotation

Delivery Schedule
We will normally endeavour to dispatch orders within 5-8 working days.

Some orders may take longer, if you have any deadlines please contact us http://www.swanflight.com/contacts/

Tax Charges
For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using either Sagepay or Paypals secure site. We will not at any point recieve any of your credit/debit card details. They are not held in clear text on any web site. All personal details entered during the placing of your order are secured using a 2048bit SSL encryption system to ensure your personal details are secure.
Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1740 623555 or fax us on +44 1740 62388 or write to us at:

Swanflight.com, Mrs T N Walton T/A
Low Hardwick farm
Sedgefield
Stockton on Tees
United Kingdom

VAT registered: 976165776

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded and  the cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the consumer receives the goods.

If you wish to cancel an order you must inform us in writing that you wish to cancel the contract and are going to return goods up to 7 days from the date you received the goods. The goods must then be returned to us in an as new condition in original packaging within 30 days from receiving goods.

This must be done at your cost and upon receipt of goods returned to us in as new condition we will reimburse the cost of the goods minus a 10% restocking fee and the original shipping charge. Any damage caused by your couriers in the return of the item is your responsibility and therefore any costs for repairs will also be your liability.