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Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order. These details are secured on our site using a 2048bit SSL encryption system.

Where a product is depicted with the equipment fitted inside, this is for illustration purposes only and will be supplied without the equipment.

We accept both paypal payments & most credit/debit cards Via Braintree (paypal will also accept your credit/debit card if you dont have an active pay pal account).  If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

You may send your credit card information via phone, fax, post

When confirmation of order is received, this is to indicate that we have received your order. You will also receive an order confirmation via email to the email address supplied when ordering. Please check your junk or spam folder if no email has been received.

It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an offical vat invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Abandoned Shopping Cart
An abandoned shopping cart may contain personal data, depending where in the process the order was abandoned.  We do not collect nor process any personal information from an abandoned shopping cart.  No action is required by you (the Customer) as we actively delete abandoned shopping carts, where the last modified date is greater than 30 days old.  Before the 30 days your shopping cart can be recovered if you have entered your personal details for us to match the abandoned cart.

Case Specifications
We reserve the right to change a flightcase specification to better suit the equipment to be transported inside the flightcase. Images on the site are for a visual representation only and may differ from the actual product supplied.  

Credit Card Security
When the order is placed you will be forwarded to either the secure Paypal site or the secure Braintree site where the payment will be processed.

Delivery Schedule
For our standard build times please check out the current information on our Shipping Pages . If you have a deadline please feel free to contact us. 

Fast Track Service 
The fast track build service is not available directly on our website, although if you have a deadline please feel free to contact us.

Motorsport Sale:- May take a upto 4-6 weeks due to the volume of orders 
Sale runs Monday 8th January 2024 - Midnight Wednesday 31st January 2024 Discounts applied to selected products only. Advertised prices will be base products, extra options eg; colours label dishes etc. will incur additional costs. Shipping & Handling will be added at checkout. Swanfllight reserves the right to end this promotion at any time subject to demand.

Black Friday/Special Offer Orders/July Sale/3 for 2 :- May take a upto 4-6 weeks due to the volume of orders 
3 For 2 Offers :- Flightcases in our clearance section and non profit "Bounce Back" & "Motorsport Bundles" cases are excluded from this offer, Due to these items already being reduced significantly in price. 
Some orders may take longer, if you have any deadlines please contact us https://www.swanflight.com/contact

Loyalty Points Scheme :- In order to qualify for points, you must sign up to the loyalty points scheme before placing an order. Points CANNOT be added retrospectively to orders already placed. 
Swanflight.com reserves the right to remove the points scheme at anytime without prior notice. 
The points system is only available to orders placed via our website. Orders taken oven the telephone or via email will NOT accrue loyalty points. 

Shipping And Handling
Goods will despatched using a next day Courier (Mainland UK) once ready for despatch. For other countries please allow 3-5 working days from date of despatch. For carriage charges check our shipping table https://www.swanflight.com/shipping. This shows our standard shipping charges. However when purchasing  larger items, an additional shipping charge may be incurred. If this is the case we will contact you before we process the order for the additional payment. When we are shipping larger items or quantity orders an overseas pallet service can be provided. Please email our sales team  [email protected] for a quotation.

All goods must be checked upon receipt from couriers. If the courier will not wait whilst the goods are unwrapped and checked, then the consignment must be signed for as unchecked.
If the goods are signed for as received in good condition we cannot make a claim against the courier if damage has occured during transit

Any damages must be reported to Swanflight.com within 24 hours of receipt of the goods
Please carefully check any shipping address details entered as you the receiver will be liable for any costs incurred due to changes or inaccuracies

**Please note we are unable to ship to PO Boxes and a full valid postal address must be supplied**

Please note that some countries may charge an import duty to be paid on receipt of the goods. Such charges are the responsibility of the receiver and **NOT**  Swanflight.com

For EU Countries the EU VAT & Customs Charges are NOT included and will be collected by the couriers before the goods can be delivered

Swanflight.com has no control over these payments and are implemented by the relevant countries own government and enforced by the relevant customs and excises department.

Swanflight will share some of your details to our courier company in order to aide delivery of your order.

These details will include:
Your name
Telephone Number (Landline)
Mobile Number (for sms alert service)
Email address  

Occasionally shipments may get misdirected or miss the connecting transport on the courier network. Swanflight cannot be held responsible for any costs incurred for customers awaiting deliveries by couriers

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using either Braintree or Paypals secure site. We will not at any point recieve any of your credit/debit card details. They are not held in clear text on any web site. All personal details entered during the placing of your order are secured using a 2048bit SSL encryption system to ensure your personal details are secure.
We do not store credit card details
Nor do we share customer details with any 3rd parties
(except for your delivery information which we pass to our couriers under our normal business procedures)

Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1740 623555 or write to us at:

Swanflight.com, Mrs T N Walton T/A
Low Hardwick farm
Stockton on Tees
United Kingdom

VAT registered: 976165776

Special Offers/Sale Prices
We occasionally will advertise special offers and reduced prices on certain products. We reserve the right to cancel any offer at anytime without prior notice.
Where a discounted amount is specified, the discounted amount is applied from the full retail base price
All special offer or sale prices exclude shipping and extra configuration prices. Shipping cost will be added once item is at the checkout section of the website.

Summer Sale/ Black Friday Sale/ 3 for 2 offers
These discounts are only available on flightcases ordered online.
Items NOT included in these offers include:
Flightcase Hardware
19" Rack Accessories
Clearance Cases
Bounce Back Cases - Non Profit cases
Motorsport Bundles
7" 200/400 record boxes
LP100 cases 
Online case designer cases are also excluded from the sale (these cases are classed as custom designs)
Offer is valid for the period specified by Swanflight.com or while stock lasts.
Sale prices are ONLY available through our online website and cannot be purchased over the telephone or in store.
Discount advertised is based on our full retail price. 

Returns Policy
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013 which can be found at https://www.legislation.gov.uk/uksi/2013/3134/made

The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded and  the cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the consumer receives the goods.

Cases built on the online custom case designer are built to order (bespoke built) and are non returnable. Please ensure your dimensions are correct before placing the order.

If you wish to cancel an order you must inform us in writing that you wish to cancel the contract and are going to return goods up to 14 days from the date you received the goods. The goods must then be returned to us in an as new condition in original packaging within 14 days from informing us you are returning the items.

Please download, complete and return the following returns form: Swanflight Goods Return Form

This must be done at your cost and upon receipt of goods returned to us in as new condition we will reimburse the cost of the goods minus a 10% restocking fee and the original shipping charge. Any damage caused by your couriers in the return of the item is your responsibility and therefore any costs for repairs will also be your liability.

Custom built cases - No refunds will be accepted on custom built flightcases that are specifically designed for the customer (This includes our online case builder & any cases built with options selected etc colours. (The standard finish is hexagrip), sleeve depth, feet fitted additional handles). If there is an issue with the design created and the fault is found to be that of Swanflight, we will cover all shipping costs and have either a new case dispatched or collect the case and have modifications carried out. 
NB. When supplying dimensions for custom flightcases, this MUST be done in writing either via email or letter (dimensions WILL NOT be taken over the telephone)

Liability -
Swanflight.com will not be held responsible for damage to goods or property however caused during the transport or storage using our flightcases.
Swanflight.com supply a protective transportation solution but cannot guarantee against damage to goods or property, due to being dropped, general misuse or being subjected to moisture or liquids. It is the customers total responsibility to judge the level of protection is adequate in each situation. The customer should regularly inspect the flightcase for damage and/or manufacturing faults.  Swanflight.com is also not responsible for personal injury/third party injury however caused during the transport or storage using our flightcases.
If the user has any concerns regarding the level of protection provided, risk of personal injury or public injury, the flightcase should not be used and contact should be made with Swanflight.com to discuss the issues.
Furthermore it is also the responsibility of the customer to be adequately insured.

Extruded Aluminium lengths/ Laminated Boards/ Flightpanel sheets/Foam sheets
**Lengths of extruded aluminium/Laminated Boards/Flightpanel sheets/Foam Sheets to be shipped outside Mainland UK will incurr additional shipping costs**
We will contact you before we process the order for the additional payment
Due to manufacturing processes from the aluminium suppliers the length of extruded aluminium has a tolerance of +/- 1%