About Us
Swanflight are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Swanflight
Low Hardwick farm
Sedgefield
Stockton 0n Tees
United Kingdom
Phone: (+44) 1740 623555
Fax: (+44) 1740 623888
Email: info@swanflight.com
Vat Reg. 605628642


Making A Purchase: 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order.

Where a product is depicted with the equipment fitted inside, this is for illustration purposes only and will be supplied without the equipment.

We accept paypal payments (paypal will also accept your credit/debit card if you dont have an active pay pal account).  If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

 You may send your credit card information via phone, fax, post

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security
When the order is placed you will be forwarded to the secure paypal site where the payment will be processed .

 

Shipping And Handling
Goods will despatched using a next day Courier (UK) for other countries please contact us for cost and delivery times.

Delivery Schedule
We will normally send your order to you in 3-5 business days .Athough this may take longer with some orders International orders are generally received in under 14 days.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1740 623555 or fax us on +44 1740 62388 or write to us at:

Swanflight
Low Hardwick farm
Sedgefield
Stockton 0n Tees
United Kingdom

Privacy Policy
swanflight do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm